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Support

Q.
Looking to place an online order and view pricing?

A: It is required that you create an account in order to shop online. There are benefits to setting up an account and we want to make sure that you have the best experience shopping with FAST. Some of those benefits include locking in your pricing, having access to track your order, creating a wish list, or having the ability to simply reorder what was on your last purchase order. Creating an account will give you the capability to update your shipping address to ensure that your package is delivered to the right location, and it allows you to manage aspects of your account.

Q.
Looking to set up an account?

A: Please call 1-844-pik-fast to speak with your sales representative. Your initial account set up will be done by our staff to ensure proper completion. You will then be prompted to use your username (email) and your assigned temporary authorization code to get you started. Following account set up, you will have the opportunity to determine your own unique log in password for access to your account and placing online orders.

Q.
Looking for assistance with your username?

A: Your username is typically the same email address that you have listed on file with FAST. If you are unsure of your email, please call 1-844-pik-fast for assistance.

Q.
Looking for assistance with your password retrieval?

A: If you know your username but you forgot your password, simply click on the link that says “forgot your password?” under the access sign in section. It will require you to type in your username and click on the submit button. Please give this process a few minutes to sync with the system. You will receive a short survey of questions to answer about your account and then you will have the opportunity to recreate a log in password.

Q.
Looking to place an international order online?

A: We are unable process international orders online at this time. Our website is only set up to accept domestic orders and ship domestically. We would be more than happy to take your international order via email sales@pik-fast.com or you can send us a fax to 262-721-1248 or call FAST at 1-844-pik-fast.

Q.
Looking to track an online order?

A: Please click here to review your order details. Click on the tracking number near the bottom of the document to view further information on the carrier projected delivery date and time.

Q.
Looking to cancel an online order?

A: We regret that you need to cancel your order. Please call 1-844-pik-fast to provide order details so that our team can better serve you and provide up to date information on your order status.